Refund policy
RETURN AND REFUND POLICY
The Mrs. Red Art website currently operates on an enquiry-only basis. Orders and payments cannot be completed directly through the website.
Any potential purchase of an original artwork, Fine Art Print or bespoke commission is discussed and agreed individually before a contract is finalised.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
RIGHT OF WITHDRAWAL FOR EEA CONSUMERS
Where a consumer in the European Economic Area purchases an original artwork or a non-personalised Fine Art Print through a distance contract, the consumer generally has the right to withdraw from the contract without giving any reason within 14 days from the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise the right of withdrawal, the consumer must send a clear statement of the decision to withdraw within the applicable withdrawal period to:
Email: info@mrsredart.com
After receiving a withdrawal notice, Mrs. Red Art will provide or confirm the applicable return instructions.
The return address is the postal address stated in the Legal Notice on this website.
RETURN OF GOODS
Following a valid withdrawal, the goods must be sent back without undue delay and no later than 14 days after the consumer communicates the decision to withdraw.
Unless Mrs. Red Art has expressly agreed otherwise, the consumer bears the direct cost of returning the goods.
Where an item, because of its nature or size, cannot normally be returned by ordinary post, information about the expected return arrangements and, where required by applicable law, an estimate of the return cost will be provided before the purchase is finalised.
Goods should be packaged securely and appropriately for return transportation.
The consumer may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
REFUNDS
Where a valid statutory right of withdrawal is exercised, Mrs. Red Art will reimburse the payments received from the consumer, including the cost of the least expensive standard delivery method offered for the purchase, in accordance with applicable law.
The reimbursement will be made without undue delay and, where the GDPR and EEA consumer rules are applicable, no later than 14 days after Mrs. Red Art is informed of the decision to withdraw.
Mrs. Red Art may withhold reimbursement until the returned goods have been received or until the consumer provides evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
The reimbursement will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.
BESPOKE AND PERSONALISED COMMISSIONS
The statutory right of withdrawal may not apply to goods made to the purchaser’s specifications or goods that are clearly personalised.
This includes bespoke portrait commissions created specifically according to the purchaser’s individual instructions or requirements, where the applicable legal conditions for this exception are met.
Any applicable terms relating to a bespoke commission will be communicated before the commission is finalised.
A standard Fine Art Print is not treated as personalised merely because it is produced following an enquiry or is part of a signed and numbered limited edition, unless it has been specifically personalised for the purchaser.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
The statutory right of withdrawal is separate from the purchaser’s legal rights where goods are damaged, defective, incorrect or otherwise do not conform to the contract.
If an artwork or Fine Art Print arrives damaged, defective or incorrect, please contact Mrs. Red Art as soon as reasonably possible at:
info@mrsredart.com
Photographs of the item, packaging and shipping label may be requested to assist with assessing the issue or making a carrier or insurance claim.
Such requests do not limit any mandatory consumer rights or remedies available under applicable law.
PURCHASERS OUTSIDE THE EEA
Consumers located outside the European Economic Area may have different statutory cancellation, return or refund rights depending on their country or jurisdiction.
Where mandatory local consumer protection law applies, those rights will be respected and nothing in this policy is intended to exclude or restrict them.
CONTACT
For questions concerning withdrawals, returns or refunds, please contact:
Mrs. Red Art
Email: info@mrsredart.com